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At Mercer Automotive, we take pride in offering the best customer experience to Park City, UT, Salt Lake City, UT and Heber City, UT. We strive to provide our customers with the best experience possible each visit.
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1155 Iron Horse Dr
Park City, UT 84060
Phone: (435) 649-2886
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I’d give 6 stars if possible...Justin, GM, made sure I made it safely home, despite being closed for the evening.
Some details - I was attending a conference in Park City. Came out to see my tire was flat.
Did a Siri search for nearest garage. Mercer.
Siri of course is not smart enough to know Mercer is closing. I roll up just as all their tire guys have gone home for the night.
Justin offered to look at the tire and add some air, at very least (even though they are CLOSED...that’s service!). Takes a look at the bolt in the tire and determines it will fall out, putting me at risk of a blow out.
“I’m not going to let you leave with that kind of risk,” he says. Proceeds to fix my flat tire! Won’t take $$!
Seriously great service. Unbelievable kindness.
While vacationing in Park City my battery light turned on as well as a "Check Charge System" warning. This happened on Tuesday July 2nd, I decided to go to Mercer first thing Wednesday morning. The guys at Mercer couldn't guarantee to get me in due to the 4th of July holiday and having several other scheduled jobs. During our conversation they told me that if I left my vehicle they could run a diagnostic to verify the issue and that it would probably be first thing Friday morning. I received a phone call around noon confirming the issue (Alternator & Serpentine Belt) and letting me know that the job would be completed by 4:30pm. I couldn't be more pleased with their communication, efforts, and friendliness. I was able to enjoy the 4th of July and head back home as planned on Friday the 5th. I highly suggest anyone needing repairs done whether you live there or are on vacation this is the place to go! I really appreciate the owner, manager, and all the guys in the back for all their hard work!
Over several years, I have found the people at Mercer to be genuine and honest. I have been very satisfied with the work the mechanics have provided and the fair prices charged. The staff including Justin, Jessie and now Tracey are friendly and personable. I have compared prices and are comfortable they are competitive. My first choice is Mercer to help keep my autos running.
I went to get in my car after work and noticed that I had a flat tire. I was able to get some air in it but didn't feel comfortable driving the 80 miles to get home. i called Mercer Automotive at 4:40 PM on Friday before Easter to see if they could look at the tire for me. They told me to come right over and they would check the tire for me. i arrived there and they were able to get the repair done and I was on my way by 5:00. I will be taking my cars there more in the future when repairs are needed. Thanks again for being accommodating, fast, honest and friendly.
The most amazing staff and service anywhere in Park City! Got me in and out in 10 minutes with new brake lights. Awesome place!